Department of Placement & Training, Nagarjuna College of Engineering and Technology, Bangalore.
JOB ANNOUNCEMNT FORM
STS International INC
@
NCET
@
NCET
Dear Students,
STS International INC, has scheduled Campus Recruitment Activity on 23rd June @ 9.00 am onwards
Venue:
MBA Seminar Hall, NCET
MBA Seminar Hall, NCET
Eligible Candidates
: BE – all branches of 2014 batch
: BE – all branches of 2014 batch
Title:- IT Analyst
Salary –
2 LPA – 2.5 LPA
(depending on the interview scores)
2 LPA – 2.5 LPA
(depending on the interview scores)
Location: – Bangalore, India
Responsibilities
– Provide resolution of procedural, process, information and technical problems for requests from internal client base submitted over phone or automated
means.
means.
– Provide audit trail of all problems and resolution (input, monitor, and action, close) through the use of required tools.
– Follow-up with clients and utilize case handling and closure policies to insure satisfaction both from users and employers.
– Identify systematic problems and/or recommend opportunities for improvement that will eliminate or reduce problems in the field.
– Act as advocates for the internal clients to insure their needs and concerns are addressed.
– Follow established procedures for call referral, escalation and problem resolution.
– Work cooperatively with other team members to resolve problems to the satisfaction of the administrators.
– Recommend modifications to existing procedures or new procedures that will improve the overall operation of the Service Desk Team.
– Perform other duties and responsibilities as assigned.
– Minimum Requirements
– Ability to communicate clearly and effectively with all levels of IT and Non IT staff via phone, email, and/or IM.
– Absolute availability and adherence to work shifts as assigned on rotational shifts.
· Additional Areas of Focus
– Working knowledge of Windows based operating systems and Applications.
– Demonstrated or have the ability to analyze, troubleshoot and resolve issues of varying complexity with minimal supervision.
– Applies established solutions to solve known issues and assists in the development of solutions for new issues.